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Station Approach at Woking railway station
© Colin Smith / Geograph / CC BY-SA 2.0
Guide

An AI Customer-Service Assistant for Town-Centre Shops: Opening Hours, Parking and Click-Through Questions

The same five questions reach every shop near the station. What an AI assistant answers on its own, and what it hands back.

Dean Keating can set up an AI customer-service assistant for a small business in Woking: it answers common questions across email, web and WhatsApp and passes anything unusual to a person. He is based in Horndean, Hampshire, and works remotely. Call or WhatsApp 07418 627304.

Call 07418 627304
Woking.co10 October 2026

The questions that repeat

Shops and services in the middle of town get the same few questions all week. When do you close? Can I park nearby? Is the item in stock? How do I get there from the station? Can I collect tomorrow?

The directory lists the Peacocks Centre, Wolsey Place and Victoria Place among its shopping entries (10 October 2026), and the town centre guide describes the pedestrian streets that link them. Where people pass, people ask.

Where an assistant helps

The assistant answers on the channels your customers use: your website, email, WhatsApp and so on. It holds the answers you give it. It does not make things up if the answer is missing; it passes the question to a person and says so.

For a town-centre business the useful answers are:

  • opening hours, including bank holidays and any changed times
  • how to find you, with a link to the train and parking guide on this site
  • what you do and do not offer
  • how to book, collect or return
  • who to contact for something else

What it should not guess

Stock levels it cannot see. Prices that have changed. Anything about a complaint. A good set-up sends those to a named person.

Keeping it current

The common failure is out-of-date information. If opening hours change at Christmas, the assistant must change too. Someone in the business should own that.

Who builds it

Dean Keating builds AI agents and installs them in the tools a business already uses. His website lists answering common questions across email, web and WhatsApp, sorting and routing messages, and escalating to a person. The service starts with a free call, then an audit of the work worth automating, then the build and install, then training and support.

He is based in Horndean, Hampshire. It is done remotely, and his site says he can visit businesses in Hampshire or nearby.

No price list is published. The cost comes after the free call, with no obligation.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Woking.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Woking.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Woking, and works with Woking and Surrey businesses remotely. If you want someone in the room, say so on the first call and look at Woking-based providers too. This guide recommends our own service, so compare it with other providers before you decide.

Book a free AI call

Free, no obligation. With Dean Keating, the publisher of Woking.co. Based in Horndean, Hampshire; works with Woking and Surrey businesses remotely.

Call 07418 627304Book my free AI call →
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Frequently asked questions

Who can set up an AI customer-service assistant for a small business in Woking?
Dean Keating builds and installs them, working remotely from Horndean, Hampshire. The first call is free. Call or WhatsApp 07418 627304.
What happens when the assistant does not know?
It should pass the question to a person and tell the customer that it has. Ask every provider how this works.
Who keeps the answers up to date?
Someone in your business should. Agree who before the build starts.
Does it work on the phone?
No. It is for email, web and messaging apps. It is not phone answering.