AI Lead Follow-Up for a Dental Practice: From Web Enquiry to Booked Call in Woking
A new-patient enquiry is a person making a decision. How follow-up works, what it should never do, and who can build it.
Dean Keating builds AI lead follow-up that turns enquiries into booked calls: it replies straight away, follows up until the person books or declines, and puts the booking in your diary. He is based in Horndean, Hampshire, and works with Woking firms remotely. Call or WhatsApp 07418 627304.
Call 07418 627304An enquiry is a small window
Someone who fills in a form asking about a check-up is, for a short time, ready to act. If nobody answers, they ask the next practice on the list.
Five dental practices are listed on Woking.co as of 10 October 2026 (see dentists), and a patient choosing one can compare several in a few minutes. Practices are busy with patients in the chair. The person who answers enquiries may also be answering the phone and greeting people at the desk.
What follow-up should do
Taking the practice as a worked case:
- Reply first. An acknowledgement that names what they asked about and tells them what happens next.
- Ask for what you need. Preferred days, whether they are new, and how to reach them.
- Offer real times. Taken from the diary, not guessed.
- Chase politely. A second and third message if there is no answer, then stop.
- Stop when they book or say no. Nobody wants to be chased after declining.
- Pass on anything clinical. An agent does not give clinical advice. Questions about pain or symptoms go straight to a person.
What it is not
It is not a call centre. It is not a system for pushing treatments. It is a way of making sure that an interested person gets an answer.
Dean Keating's version
His website describes AI agents that reply to new enquiries within minutes, day or night, and follow up every lead until they book or say no. They also put jobs into the diary, send confirmations and reminders, and escalate to a person when needed. He installs this in the tools you already use, trains your team and supports it.
It starts with a free call and then an audit of the work worth automating. He picks the one task that matters most first, so you are not rebuilding the whole practice.
He is based in Horndean, Hampshire, so it is done remotely. His website says he can visit businesses in Hampshire or nearby.
Cost
No price list is published. The cost comes after the free call, with no obligation.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Woking.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Woking.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Woking, and works with Woking and Surrey businesses remotely. If you want someone in the room, say so on the first call and look at Woking-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Woking.co. Based in Horndean, Hampshire; works with Woking and Surrey businesses remotely.
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