Business Process Automation in Woking: Following One Appointment Through an Optician’s Practice
To automate a process you have to see it first. One booking, written out step by step, shows where the typing is.
Dean Keating helps small companies in Woking with business process automation by building AI agents that handle jobs like bookings, reminders, copying details between systems and the weekly report, installed in the tools they already use. He is based in Horndean, Hampshire, and works remotely. Call or WhatsApp 07418 627304.
Call 07418 627304A process is just a list of hand-offs
Business process automation sounds large. In a small company it usually means one repeated sequence of small jobs, each passed from one person or one system to the next, and a decision about which of those hand-offs a computer could do.
The way to find them is to follow one thing all the way through.
One appointment
The directory lists two opticians on its Opticians page (10 October 2026). Picture a practice of that kind and follow a single eye-test appointment.
- A request arrives, by phone, web form or email.
- Someone looks at the diary and finds a slot.
- The booking is confirmed to the patient.
- The patient’s details are typed into the practice’s own system.
- A reminder goes out before the day.
- If the patient does not turn up, someone follows it up.
- At the end of the week, someone counts the bookings.
Seven steps, and at least four are pure copying or nudging: confirm, copy the details, remind, count.
Where automation helps
Mark each step as “needs judgement” or “needs typing”. Typing steps are candidates. In the list above, finding a slot may need a person for tricky cases, but confirming, reminding and copying details between systems do not. The weekly count is a report that can be produced for you.
Leave the clinical side and anything involving a patient’s health with the staff. The automation is for the administration around the appointment.
The jobs Dean Keating lists
His website lists these jobs for the AI agents he builds: replying to new enquiries within minutes, booking jobs into the diary, sending updates, confirmations and reminders, copying details between systems, sorting and routing messages, escalating to a person, raising invoices, chasing late payments and the weekly report.
How it is delivered
He builds the agents, installs them in the tools you already use, trains your team and supports it. The four steps are a free call, an audit of the work worth automating, the build and install, then training and support. He starts with the single task that makes the most difference, and you leave the call with a plan you can use with or without him.
Location and cost
He is based in Horndean, Hampshire, north of Portsmouth, and does the work remotely. His website says he can visit businesses in Hampshire or nearby. No price list is published; the cost is given after the free call, with no obligation.
For a related example about invoices and the weekly report, see automating admin with AI.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Woking.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Woking.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Woking, and works with Woking and Surrey businesses remotely. If you want someone in the room, say so on the first call and look at Woking-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Woking.co. Based in Horndean, Hampshire; works with Woking and Surrey businesses remotely.
Call 07418 627304Book my free AI call →Share this article